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    Sugarbird.com General Terms and Conditions


    General Terms and Conditions


    The contract made on the basis of this document will not be recorded (it will not be accessible afterwards). It will be concluded only in electronic form, it is not a written contract, it is written in English and it does not refer to a code of conduct. If you have questions about the operation of the webshop and your order process, please contact us via the contact details provided.

    The effect of this General Terms and Conditions extends to the contractual relationships of the provider’s
    (https://sugarbird.com, https://sugarbirdfashion.com, https://us.sugarbirdfashion.com, http://usasugarbirdfashion.com, http://sugarbird-fashion.com, https://eusugarbirdfashion.com, https://sugarbird.hu) and subdomains. This „general terms and conditions” is available on the following webpage: https://eu.sugarbirdfashion.com/hu/content/3-Altalanos-szerzodesi-feltetelek

    and can be downloaded and printed via the following link: https://eu.sugarbirdfashion.com/hu/content/3-Altalanos-szerzodesi-feltetelek


    User: Any natural or legal person or organization that uses the services of the Service Provider shall enter into a contract with the Service Provider.

    Consumer: A User who is a natural person acting outside his or her profession, self-employment or business.

    Business: A person pursuing an occupation, self-employment or business.

    Provider: A natural or legal person or an entity without legal personality providing an information society service, which provides a service to the User and concludes a contract with the User.


    Name of the Service Provider: SUGARBIRD Kereskedelmi és Szolgáltató Korlátolt Felelősségű Társaság
    Registered Office (and official place of raising claims): 1036 Budapest, Lajos u. 126-130. 
    Contacts of the Provider and the regularly used electronic mailing address for contacting users: onlinestore@sugarbird.com 
    Company number: 01-09-893684
    Tax number: 13990688-2-41
    Name of the registry authority:
    Telephone number: +36 70 364 36 20
    Language of contract: Hungarian
    Name and address of the domain provider:
    Tárhely.Eu Kft. Cím: 1097 Budapest, Könyves Kálmán körút 12-14 Telefon: +36 1 789 2789 E-mail: support@tarhely.eu


    2.1. Issues not regulated in the current Articles and the interpretation of these Articles are governed by Hungarian law, with particular regard to the provisions of Act V of 2013 of the Hungarian Civil Code (“Civil Code”) on certain aspects of electronic commerce services and information society services from the 2001 Act CVIII (E-commerce law) and the detailed regulations on consumer-business contracts of Government Decree 45/2014. (II. 26.). The mandatory provisions of the relevant legislation shall apply to the Parties, without any special clause.

    2.2.    These Articles are effective law since 09 october 2019 and remain in force until revocation. The Service Provider has the right to unilaterally amend the Articles (circumstances that may lead to change: change in shipping cost, change in legislation, business interest, changes in company). The modifications need to be issued 11 (eleven) days before the effective date by the Service Provider on their website - during which time the User is entitled to rescind or terminate the contract. By using this website, the User agrees that all regulations governing the use of this website are automatically applicable to them.

    2.3. The Service Provider reserves all rights in connection with the content and dissemination of the website and webpages.  It is absolutely forbidden to download, store (electronically), process, or sell any content published in the website or any aspect of the content without the written consent of the Service Provider.


    3.1. The User is obliged to provide his/her real data at the time of purchase/registration. In the event of false or personally identifiable information provided during purchase/registration, the resulting electronic contract will be considered void. The Service Provider disclaims any liability if the User makes use of its services on behalf of another person with the data of another person.

    3.2. The Service Provider shall not be liable for delivery delays or other problems or errors due to incorrect and/or inaccurate data provided by the User.

    3.3. The Service Provider shall not be liable for any damages resulting from the User's forgetting his/her password or the access of unauthorized persons for any reason not attributable to the Service Provider (if registered on the site).


    4.1. Displayed products can only be ordered online. The prices displayed for the products are in EUR and include the statutory VAT. However, they do not include home delivery charges. No separate packaging costs will be charged.

    4.2. In the web shop, the Service Provider details the name, description and product of the product.  The images shown on the product data sheet may be different from the actual ones and may be used for illustration purposes.

    4.3. If there is a product on sale, the Service Provider should inform the User about the sale and its exact duration.

    4.4. If the wrong price is displayed on the website – despite the due diligence of the Service Provider – and the price is obviously incorrect, the Service Provider is not required to confirm the product at the wrong price, especially if there is a significant difference. For example, if the price is set at EUR 0 or EUR 0.01 because of a system error, then the Service Provider shall not be obliged to deliver the product at the incorrect price, but may offer the delivery at the correct price, in the knowledge of which the Customer may refuse to make the purchase. In accordance with the case law of the Hungarian judiciary, a significant difference is generally considered to be a deviation of at least 50% in a positive or negative direction from the market value of the given product or service. However, consumers are informed that the concept of striking value imbalance (Section 6:98 of the Civil Code) is not precisely defined by law.

    4.5. In the case of a defective price as described in Section 4.4, there will be a noticeable mismatch between the true and the indicated price of the product that the average consumer will immediately notice. Pursuant to Act V of the Civil Code of 2013 (Civil Code), the contract shall be created by the mutual and unanimous expression of the will of the parties. If the parties are unable to agree on the terms of the contract, i.e. there is no mutually agreed statement on the will of the parties, it is not possible to speak of a valid contract that would give rise to rights and obligations. On this basis, an order that has been confirmed at the wrong/erroneous price is considered to be null and void.

    5. Process of order

    5.1. User logs into the webshop after registration/or begin to shop without registration.

    5.2. Users select the color of the product(s) and adjust the size.

    5.3. Users put the chosen product(s) into the basket. The User can adjust the quantity of the products in the cart. Users can take a look at the cart any time, with clicking on the „cart” sign.

    5.4. If Users would like to put further products in the basket, should choose the „Previous page” button. If Users do not want to buy any other products, check the quantity of the products in the basket. Users can delete the content with the button "remove - X”. To finalize the quantity User clicks on the “up/down” icons.

    5.5. User chooses the delivery address, accapts the delivery offer and selects the delivery /payment  method, which could be the followings:

    5.5.1. Cost of delivery:

    The cost of internal delivery: 990 Ft (with taxes)
    With cash on delivery: 1690 Ft (990 Ft delivery fee + 700 Ft c.o.d. fee)

    The packages are delivered by the GLS Hungary and the DHL courier services in Hungary. The foreigner delivery fees and service providers are different in each
    country and delivery-zone. After setting the delivery address the system offers automatically the fees of the choosen country.

    The cost of delivery is detailed in the following document:


    Total shipping charges are as follows:


    Express price











    48 hours

    € 32



    48 hours

    € 15



    48 hours

    € 20

    Czech Republic


    48 hours

    € 20




    48 hours

    € 31

    United Kingdom


    48 hours

    € 20



    48 hours

    € 20



    48 hours

    € 20



    48 hours

    € 20



    48 hours

    € 20



    48 hours

    € 20



    48 hours

    € 20



    48 hours

    € 20



    48 hours

    € 31



    48 hours

    € 25



    48 hours

    € 31



    48 hours

    € 20



    48 hours

    € 20



    48 hours

    € 20



    48 hours

    1 300 Ft



    48 hours

    € 20



    48 hours

    € 20



    48 hours

    € 31



    48 hours

    € 15



    48 hours

    € 20



    48 hours

    € 20



    48 hours

    € 20



    48 hours

    € 15



    48 hours

    € 20



    48 hours

    € 20



    48 hours

    € 20



    48 hours

    € 20



    48 hours

    € 15



    48 hours

    € 15



    48 hours

    € 31


    Economy price












    € 25



    5-7 days

    € 11



    5-7 days

    € 13



    5-7 days

    € 13



    5-7 days

    € 11

    Czech Republic


    5-7 days





    2 days

    € 16




    € 25

    United States


    2 days


    United Kingdom


    2 days

    € 16



    2 days

    € 16



    2 days

    € 16



    2 days

    € 16



    2 days

    € 16




    5.5.2. Payment methods:

    Cash on delivery: If the ordered product(s) is (are) delivered by courier-service, there is an opportunity to the Users/ Customers to pay the total sum in cash for the courier, after receiving the ordered products.

    Online bank: Users/customers have the opportunity to pay the total sum online, with bank card on the secured payment site used by the Service Provider.

    I acknowledge the following personal data stored in the user account of SUGARBIRD Kft. (1036 Budapest, Lajos u. 126-130. in the user database of eu.sugarbirdfashion.com will be handed over to OTP Mobil Ltd. and is trusted as data processor. The data transferred by the data controller are the following:  name, billing and shipping address, phone number, email address.The  nature  and  purpose  of  the  data  processing  activity  performed  by  the  data processor in the SimplePay Privacy Policy can be found at the following link: http://simplepay.hu/vasarlo-aff

    Paypal: The User can pay the price of the product through the Paypal’s
    secured payment system:

    The method of purchase with Paypal:

    The details of the transaction appears on the left side of the website, and the two choice opportunity on the right side of the website:

    1. If you have Paypal account, after you have given your valid identity and password, you can see part of the pre-given bank card informations and the payable price. If more than one bank card were given, then you have to choose the one you want to pay with. After that you have to click on the Pay Now sign. When the payment is finished the website returns you to the webshop’s homepage.
    2. If you don’t have Paypal account, then you have the opportunity to fill a form and pay with a Guest Paypal access, without any need of a registration in the Paypal’s system. The form needs the following informations (most of them are required to fill in):






    Card number

    Kártya száma

    Credit card number

    Payment Types

    Fizetés típusa

    Expiration date

    Lejárati idő

    credit card expiration date in mm / yyyy

    CSC/CSC code

    CSC/CSC kód

    the three-digit security code on the back of the card (right above the signature field)

    First name


    Last name


    Address line 1


    Address line 2

    (ennek megadása
    nem kötelező)





    Postal code




    Please enter a real phone number where your bank can reach you if needed. The country code and area code must be provided.

    Email address

    Email cím

    A confirmation of payment will be sent to the email address provided here


    When you have filled all the fields, press the "Review and Continue" button at the bottom of the page. Here you can double-check the details, the amount to be paid, and the order. If everything is OK, confirm the transaction. Within seconds, you will receive an email notification of a successful transaction, and at the same time, the Service Provider will receive a notification of a successful payment and begin processing your order.

    5.6. If there is lack or imperfection in connection with the products or prices in the webshop, we reserve the rights for correction. In such a case we inform the customer about the new data immediately after the recognition or modification. Afterwards, the customer can confirm the order again, or both side has a chance to rescind the contract.

    5.7. The total sum contains all the charges according to the totalizing of the order and the letter of confirmation. The Service Provider sends the invoice electronically. The User/customer is liable to check the package in front of the courier. The User is liable to ask for a statement of damage in case of any damages on the wrapping or in (on) the product, in case of any damage the user is not liable to accept the package. Post-claim or any claims without a statement of damage will not be accepted by the Provider! The delivery of the packages are done on workdays between 8 a.m. – 17 p.m.

    5.8. After the user/customer gives its data, the User can send the order by clicking on the “Pay” button, but before, the given data can be checked again, note can be added to the order, or wishes can be sent by e-mail in connection with the order.

    5.9. Correction of data input failure: The user can always step back to the stage before, where failures can be corrected, before closing the process of ordering.

    5.10. The user/customer gets an email of confirmation after sending the order.  If this e-mail does not arrive within an expectable deadline –depending on the profile of the service- or at latest within 48 hours, the user is relived of the bid fixity or contractual duty. The order and the confirmation of the order can be considered „arrived” to the Provider or to the User, when it is reachable for them. The Provider excludes the blame of confirmation, if the confirmation does not arrive in time because the user/customer has given wrong email address, or the storage pool of the account is full, and can not receive messages.

    5.11. The user notes that the confirmation detailed in the previous point is just an automatic confirmation, it does not make a contract. The contract is created when the the Service Provider send another e-mail notification about the fulfilment of the order to the User, after the previously detailed automatic confirmation.

    5.12. The User can follow the process of the order until the close of the order with the help of the Order tracking menu item. There the User can find all of his/her orders. Each order can be identified by its own, unique order number. The package can be tracked with the package tracking identification by the User on the webpage of the courier service.


    6.1. Orders are processed during opening hours. In addition to the times specified for processing the order, it is possible to place the order after the end of the working day and it will then be processed the next day. The Service Provider's customer service will always confirm by electronic means when the order can be fulfilled.

    6.2.    The general deadline for delivery is within 2-15 days 

    6.3. According to the contract of sale, the Service Provider shall transfer the ownership of the product and the User shall pay the purchase price and receive the product.

    6.4. If the seller is an enterprise and the buyer is a consumer and the seller undertakes to deliver the item to the buyer, the risk of damage passes to the buyer when the buyer or designated third party takes possession of it. The risk of loss shall pass to the buyer upon purchase if the courier has been instructed by the buyer, unless the courier is recommended by the seller.

    6.5. If the seller is an enterprise, and the buyer is a consumer, for lack of a distinct agreement of the signatories, the seller (based on this GTC: Service Provider) is obligated to make available the product for the buyer (User), after the conclusion of the contract, but in no more than 30 days.

    6.6. If the product is not provided in time by the Service Provider, the User has the right to set a deadline for a replacement. If the seller fails to perform within the grace period, the buyer is entitled to cancel the contract.

    6.7. The User is entitled to withdraw from the contract without specifying an additional term, if

    a) the Service Provider has refused to perform the contract; or

    b) the contract should have been performed in accordance with the agreement of the parties or due to the recognizable purpose of the service, within a specified period of time and not otherwise.

     6.8. If the Service Provider cannot accomplish the contractual obligation because the product/or any of its components was not available, the Service Provider is obliged to inform the User right away and to refund the sum paid by the User at once.


    7.1. According to the directive 2011/83/ EU of the European Parliament and Commission, regarding rules of contracts between customers and enterprises (Gov. Degree 45/2014) (II.26), the Consumer can rescind in 14 days from the date of delivery and return the ordered product(s) with no explanation. In the absence of this information, the Consumer is entitled to exercise their right of withdrawal within one year. If the Service Provider provides the information within 14 days of the date of receipt of the product or of the conclusion of the contract, but within 12 months, the time limit for withdrawal shall be 14 days from the date of notification of this information.

    7.2. The Consumer may exercise his/her right of withdrawal by a clear statement to this effect or by means of the model declaration set out in Annex 2 of Government Decree 45/2014. (II.26.).

    7.3. The period for exercising the right of withdrawal shall expire 14 days after the date on which the consumer or a third party other than the courier designated by the Consumer receives the product.

    7.4. The Consumer may exercise the right of withdrawal between the date of conclusion of the contract and the date of receipt of the product.

    7.5. The cost of returning the product must be borne by the Consumer, and the Business has not undertaken to bear this cost.

    7.6. In the event that the right of withdrawal is exercised, the Consumer will not be charged, other than for the cost of returning the product.

    7.7. The Consumer shall have no right of withdrawal in the case of a non-prefabricated product which has been manufactured at the consumer's request or at the express request of the Consumer, or which is clearly personalised for the Consumer.

    7.8. The Consumer may also not exercise their right of withdrawal with respect to:

    a) a contract for the provision of a service, after the performance of the service has been completed in its entirety, where the Business has begun performance with the Consumer 's express prior consent, and where the Consumer has acknowledged that they will lose their right of withdrawal;

    b) a product or service whose price or charge is subject to fluctuations in the financial market which are beyond the control of the Business, even within the time limit for exercising the right of withdrawal;

    c) perishable goods or items with a short shelf life;

    d) in the case of a sealed product which cannot be returned after opening after delivery for health or hygiene reasons;

    e) in respect of a product which, by its nature, is inextricably linked to another product after its transfer;

    f) for alcoholic beverages, the actual value of which depends on market fluctuations beyond the control of the undertaking and the price of which was agreed by the parties at the time of the conclusion of the contract of sale but which is not performed until 30 days after the date of conclusion;

    g) in the case of a business contract where the Business, at the express request of the consumer, requests the Consumer to carry out urgent repair or maintenance work;

    h) for the sale or purchase of sealed audio and video recordings and computer software, where the Consumer has opened the packaging after delivery;

    i) newspapers, magazines and periodicals other than subscription contracts;

    j) in the case of contracts concluded at a public auction;

    k) in relation to a contract about the provision of accommodation other than for residential purpose, transport of goods, car rental services, catering or services related to leisure activities if the contract provides for a specific date or period of fulfilment;

    l. in the case of digital content supplied on a tangible medium, where the Business has begun performance with the Consumer's express, prior consent and at the same time the Consumer has agreed to lose the right of withdrawal after commencement of performance.

    7.9. The Service Provider shall refund the paid amount, including the shipping fee, to the Consumer immediately upon receipt of the product/or receipt of the notice of cancellation within the meaning of the above laws, but no later than within 14 days of becoming aware of the cancellation.

    7.10. The refund will be based on the same payment method used in the original transaction, unless the Consumer explicitly consents to another payment method; the Consumer will not be charged any additional costs as a result of the application of this refund method.

    7.11. The Consumer shall not return the goods without undue delay, but in any event within 14 days of sending notice of cancellation to the Service Provider or returning them to the Service Provider to the address provided.

    7.12. With regards to the Consumer’s written cancellation, it is sufficient to send the statement of cancellation within 14 days.

    7.13. The Consumer meets the deadline for returns if the Consumer returns or send back the products within 14 days. Returns are deemed to have been completed on time if the consumer has dispatched the product before the time limit expires.

    7.14. The Consumer shall only bear the direct cost of returning the product, unless the Business has undertaken to bear this cost.

    7.15. The Service Provider does not have to repay the extra cost to the Consumer if the Consumer chooses a different delivery method that is not the cheapest delivery method.

    7.16. Refunds may be withheld by the Service Provider until it has received the goods (s) or has not provided the Consumer with proof that they have returned them: the previous date must be taken into account.

    7.17. If the Consumer wishes to withdraw from the contract they shall provide notification by any of the methods given by the Service Provider in writing (using the attached form) or by telephone. For a written communication sent by post, the time of posting is taken into account, and in the case of a telephone communication, the date of the phone call. In the case of post notice registered postage or package are accepted by the Service Provider. The Consumer can return the ordered product to the Service Provider either by post or via a courier service.

    7.18. The Consumer shall only be liable for the depreciation resulting from use beyond the usage required to establish the nature, properties and operation of the product.

    7.19. More information about the regulations detailing the contracts between the Consumer and the business in Gov. Degree 45/2014 (II. 26.) can be found here.

    7.20. More information about the 2011/83/EU directive of European Parliament and Commission can be found here.

    7.21. The customers can look up the Service Provider with claims using the contacts here.

    7.22. The right of cancellation is only entitled to Users classified as consumers by the Civil Code.

    7.23. The right of cancellation does not apply to an enterprise, that is to say, a person engaged in the profession, self-employment or business.

    7.24. The procedure for enforcing the right of cancellation:

    7.24.1. If the Consumer wishes to enforce the right of cancellation, then they need to send the declaration about the intention of their cancellation to one of the contact details of the Service Provider.

    7.24.2. The Consumer shall exercise their right of cancellation within the time limit if they send the declaration of cancellation within 14 days after receiving the product. In the case of a written cancellation, it is sufficient to send the cancellation statement within 14 days.

    In case of notification by post, the date of posting, in case of notification by email or fax, the time of sending the email or fax will be taken into account.

    7.24.3. In the event of cancellation, the Consumer is obliged to return the ordered product to the address of the Service Provider without delay, but within 14 days from the notification of the statement of cancellation. The deadline is deemed to be met if the product is sent before the 14-day deadline (meaning it does not have to arrive within 14 days). The customer shall bear the costs of returning the goods due to the exercise of the right of cancellation.

    7.24.4. The Service Provider is not obliged to pay back the additional costs for the Consumer if the Consumer chooses a different transport mode that is not the usual and cheapest mode chosen by the Service Provider. The Consumer can also enforce their right of cancellation between the day of the contract and the day of the receipt of the product.

    7.24.5. In case of buying multiple products and the delivery of the products is not on the same day or the ordered products are delivered in multiple parts, the right of cancellation can be enforced in 14 days, counted from the last product or part.


    Defective performance

    The supplier fails to perform properly if the service does not meet the quality requirements set out in the contract or the law at the time of performance. The supplier did not fail to perform the service correctly if the receiver was aware of the error at the time of the conclusion of the contract or should have been aware of the error at the time of the conclusion of the contract.

    A contract between a Consumer and a Business shall be null and void if it derogates from the provisions of this Article concerning warranty and security to the detriment of the Consumer.

    Several warranty rights apply only to Users who qualify as Consumers under the Hungarian Civil Code.

    User as Business: A person who acts in the course of his/her trade, profession or business.

    Liability claim

    8.1. In what kind of situation can the User exercise his/her right for a liability claim?

    The User can exercise a liability claim against the Business, in the event of the improper fulfilment of the contract according to the rules of the Hungarian Civil Code.

    8.2. What kind of rights are the customers legal due according to the liability claim?

    The User may, if he/she so decides, exercise the following liability claims: request repair or replacement, unless the fulfilment of the User's choice would be impossible or disproportionate to the requirements of the Business. If a repair or replacement is not requested or offered, the User may request a pro-rata reduction in relation to the expense of the defect to the User, or may adjust or else terminate the contract. The User may switch from one selected right of liability to another, however, the cost of the transition will be borne by the User, unless warranted or provided by the Business.

    8.3. What is the deadline for the customer to exercise the liability claim?

    The customer is liable to report the defect immediately after recognition, but within two months of recognition. However, please note that the User will no longer be able to enforce their liability claim beyond the two-year limitation period (one year for businesses).

    8.4. Who can the liability claim be made against?

    Customers can enforce the liability claim against the Service Provider.

    8.5. What kind of other conditions must be met to enforce the liability claim (if the User is classified as a Customer)?

    Within six months from the date of delivery, there is no other condition for enforcing your liability claim unless the User proves that the product or service was provided by the company operating the webshop. However, after six months have passed from the date of performance, the User shall be required to prove that the error recognised by the User was present at the time of performance.

    Product warranty

    8.6. In what kind of situation can exercise the Customer its right for product warranty?

    In the event of a defect in a movable (product), the User may, at its option, claim a liability or product warranty claim.

    8.7. What kind of rights are the User legal due according to the product warranty?

    The User can request the repair or replacement of the defected product.

    8.8. When is a product considered defective?

    A product is defective if it does not meet the quality requirements applicable at the time of placing on the market or if it does not have the characteristics stated in the manufacturer's description.

    8.9. What is the deadline for the customer to exercise the product warranty?

    The product warranty can be enforced by the Consumer two years from the time of placing on the market. The right to exercise the product warranty is lost after this deadline.

    8.10. Against whom and under what other conditions can a product warranty claim be made?

    The product warranty claim can be made against the producer or distributor. The defect of the product shall be proved by the User in case of claiming the product warranty.

    8.11. In what kind of case is the producer (distributor) not liable for the product warranty?

    The manufacturer (distributor) shall not be liable for a defective product if it can prove that:

     - the product was not manufactured or placed on the market in the course of business, or

    - the defect was not recognisable at the time of placing the product on the market in the light of general scientific and technical knowledge, or

    - the defect in the product is the result of the application of a legal or regulatory requirement.

    At least one reason must be given for the manufacturer (distributor) for exemption.

    Please note that it is not possible to enforce a liability claim and product warranty claim for the same defect simultaneously. However, if the product warranty claim is effectively enforced, the product warranty for the replaced product or part may also be made against the manufacturer.


    8.12. In what cases can the Consumer make a claim against the guarantee?

    In the event of defective performance, in line with Government Decree 151/2003. (IX. 22.), the Service Provider shall be liable if the User qualifies as a Consumer.

    8.13. What rights does the Consumer have and under what period of guarantee?

    The guarantee period is one year. The guarantee period is the transfer of the consumer goods to the consumer or when the product is put into service by the distributor or its authorised representative, commencing with the date of commission.

    The right of selection of the guarantee claim is as follows:

    i) the product may require repair or replacement unless it is impracticable to perform the selected warranty, or if it would result in a disproportionate additional cost to the obligee compared to fulfilling another guarantee claim, taking into account the value of the service in defective condition, caused a loss of interest; or

    ii) request a proportionate reduction of the consideration, correct the defect at the receiver's own expense or repair, or cancel the contract if the receiver has not undertaken to repair or replace it, or (...) is unable to meet his/her obligation, or his/her interest in repair or replacement has ceased.

    There is no possibility of withdrawal for an insignificant fault.

    Correction or replacement should be carried out within a reasonable time, taking into account the nature of the matter and its intended purpose by the right holder.

    8.14. In what cases is the Business exempt from guarantee obligations?

    The Company is only exempt from the guarantee obligations only if it can prove that the fault was caused after the accomplishment of the contract.  

    It is worth noting that quality warranty claims and product guarantee claims cannot be enforced concurrently, but otherwise the consumer will be entitled to warranty rights regardless of the rights described in the product warranty and guarantee Articles.

    8.15. The Service Provider has no guarantee obligations beyond the guarantee period (life expectancy) for damages caused by natural wear and tear.

    8.16. The Service Provider has no guarantee and warranty obligations for damages resulting from improper or negligent handling, excessive stress, or unintended exposure to the product, or other improper use of the products.

    8.17. If the Consumer claims for a replacement within three working days of purchase (from operation) due to a defect in the product, the Service Provider shall replace the product if the defect prevents its proper use.


    9.1. In the contract of the Consumer and the Business, the agreement cannot depart to the disadvantage of the Consumer.

    9.2. It is the duty of the Consumer to prove the conclusion of the contract (by invoice or by receipt).

    9.3. The Service Provider is responsible for costs in connection with the fulfilment of warranty. (PTK. 6:6166§)

    9.4. The ServiceProvider shall write a record concerning the requirement of the guarantee and warranty of the customer.

    9.5. The copy of the record should be send immediately and made available to the customer.

    9.6. If the Service Provider is not able to declare the fulfilment of the consumer's warranty or warranty claim upon notification, the Service Provider shall inform the consumer of its position within five working days in a verifiable manner, including the reason for rejection and the possibility of recourse to the conciliation body.

    9.7. The Service Provider shall keep the report for three years from the date of its recording and present it at the request of the audit authority.

    9.8. The Service Provider shall endeavour to repair or replace it within a maximum of fifteen days.


    10.1. The Service Provider is entitled to use a contributor to fulfil its obligation. It is liable for its unlawful conduct as if it had committed the unlawful conduct itself.

    10.2. The invalidity, illegality or unenforceability of any part of these Articles shall not affect the validity, legality or enforceability of the remainder.

    10.3. Failure by the Service Provider to exercise its right under this Policy shall not constitute a waiver of such right. The waiver of any right is subject to express written notice to that effect. The fact that the Service Provider does not strictly adhere to one of the material terms or conditions of the Code once does not mean that it waives the obligation to adhere to that particular condition or clause in the future.

    10.4. The Service Provider and Consumer should try to resolve the case out of court.

    10.5. The Parties state that the Service Provider's webshop operates in Hungary and maintains it here. Because the site is accessible from other countries, users expressly acknowledge that the applicable law between the user and the Service Provider is Hungarian law. If the User is a Consumer, Pp. 26. § (1) the court of the defendant's domicile has exclusive jurisdiction over the Consumer in disputes arising from this contract.

    10.6. The Service Provider does not apply different general access conditions for access to the products in the webshop for reasons related to the nationality, domicile or place of establishment of the User.

    10.7. The Service Provider does not apply different conditions to the payment transaction regarding the payment methods accepted by the User due to the nationality, domicile or place of residence of the User, the account location of the payment account, the place of establishment of the payment service provider or the place of issue of the cash substitute payment instrument within the EU.

    10.8. The Service Provider complies with the requirements of the Internal Market on grounds of unjustified territorial restriction of content and other forms of discrimination based on the nationality, place of residence or place of establishment of the buyer, as well as Regulation (EC) No 2006/2004 and Regulation (EU) 2017/2394 as well as 2009/22. REGULATION (EC) No 2018/302 OF THE EUROPEAN PARLIAMENT AND COUNCIL.


    11.1. The purpose of our website is to fulfil all orders in good quality and to the customer's full satisfaction. If the User still has any complaints regarding the contract or its performance, he/she may submit his/her complaint to the above telephone, email address or letter.

    11.2. The Service Provider shall promptly investigate the oral complaint and remedy it as necessary. If the Consumer disagrees with the handling of the complaint, or the complaint is not immediately investigated, the Service Provider shall promptly record the complaint and its position regarding the complaint and provide a copy thereof to the Consumer.

    11.3. The Service Provider shall respond in writing within 30 days. It shall state the reasons for its rejection of the complaint. A record of the complaint and a copy of the response shall be retained by the Service Provider for a period of five years and shall be provided to the control authorities upon request.

    11.4. You are informed that in the event of your complaint being rejected, your complaint may be initiated by an official or conciliation body as follows:

    11.5. The Consumer may lodge a complaint with the Hungarian Consumer Protection Authority:

    Based on the 45 / A Act. § (1) - (3) of the Consumer Protection law and the Statute 387/2016 on the designation of the consumer protection authority. (XII. 2.) the Government Office acts as a general consumer protection authority: http://www.kormanyhivatal.hu/hu/elerhetosegek

    11.6. In the event of a complaint, the Consumer has the option of contacting a conciliation body which can be found at:

    Baranya Megyei Békéltető Testület

    Címe: 7625 Pécs, Majorossy Imre u. 36.

    Telefonszáma: (72) 507-154; (20) 283-3422

    Fax száma: (72) 507-152

    Elnök: Dr. Bércesi Ferenc

    Honlap cím: www.baranyabekeltetes.hu

    E-mail cím: info@baranyabekeltetes.hu; kerelem@baranyabekeltetes.hu


    Bács-Kiskun Megyei Békéltető Testület Címe: 6000 Kecskemét, Árpád krt. 4. Levelezési cím: 6001 Kecskemét Pf. 228. Telefonszáma: (76) 501-525; (76) 501-532; (70) 702-8403

    Fax száma: (76) 501-538

    Elnök: Dr. Horváth Zsuzsanna

    Honlap cím: www.bacsbekeltetes.hu

    E-mail cím: bekeltetes@bacsbekeltetes.hu


    Békés Megyei Békéltető Testület

    Címe: 5600 Békéscsaba, Penza ltp. 5.

    Telefonszáma: (66) 324-976

    Fax száma: (66) 324-976

    Elnök: Dr. Bagdi László

    Honlap cím: www.bmkik.hu

    E-mail cím: bekeltetes@bmkik.hu


    Borsod-Abaúj-Zemplén Megyei Békéltető Testület

    Címe: 3525 Miskolc, Szentpáli u. 1.

    Telefonszáma: (46) 501-091 (új ügyek); 501-871 (folyamatban lévő ügyek)

    Elnök: Dr. Tulipán Péter

    Honlap cím: www.bekeltetes.borsodmegye.hu

    E-mail cím: bekeltetes@bokik.hu


    Budapesti Békéltető Testület

    Címe: 1016 Budapest, Krisztina krt. 99.

    Telefonszáma: (1) 488-2131

    Fax száma: (1) 488-2186

    Elnök: Dr. Inzelt Éva Veronika

    Honlap cím: www.bekeltet.hu

    E-mail cím: bekelteto.testulet@bkik.hu


    Csongrád-Csanád Megyei Békéltető Testület

    Címe: 6721 Szeged, Párizsi krt. 8-12.

    Telefonszáma: (62) 554-250/118 mellék

    Fax száma: (62) 426-149

    Elnök: Dr. Horváth Károly

    Honlap cím: www.bekeltetes-csongrad.hu

    E-mail cím: bekelteto.testulet@csmkik.hu


    Fejér Megyei Békéltető Testület

    Címe: 8000 Székesfehérvár, Hosszúséta tér 4-6.

    Telefonszáma: (22) 510-310

    Fax száma: (22) 510-312

    Elnök: Dr. Vári Kovács József

    Honlap cím: www.bekeltetesfejer.hu

    E-mail cím: bekeltetes@fmkik.hu; fmkik@fmkik.hu


    Győr-Moson-Sopron Megyei Békéltető Testület Címe: 9021 Győr, Szent István út 10/a. Telefonszáma: (96) 520-217 Elnök: Dr. Bagoly Beáta

    Honlap cím: https://gymsmkik.hu/bekelteto

    E-mail cím: bekeltetotestulet@gymskik.hu


    Hajdú-Bihar Megyei Békéltető Testület

    Székhelye: 4025 Debrecen, Petőfi tér 10.

    Ügyintézés helyszíne: 4025 Debrecen Vörösmarty u. 13-15.

    Telefonszáma: (52) 500-710; (52) 500-745

    Fax száma: (52) 500-720

    Elnök: Dr. Hajnal Zsolt

    Honlap cím: https://www.hbmbekeltetes.hu

    E-mail cím: bekelteto@hbkik.hu


    Heves Megyei Békéltető Testület Levelezési cím: 3300 Eger, Pf. 440. Ügyfélfogadás: 3300 Eger, Hadnagy u. 6. földszint Telefonszáma: (36) 416-660/105 mellék Fax száma: (36) 323-615

    Elnök: Dr. Gondos István

    Honlap cím: www.hkik.hu/hu/content/bekelteto-testulet

    E-mail cím: bekeltetes@hkik.hu


    Jász-Nagykun-Szolnok Megyei Békéltető Testület Címe: 5000 Szolnok, Verseghy park 8. III. emelet Telefonszáma: (20) 373-2570 Fax száma: (56) 370-005

    Elnök: Dr. Lajkóné dr. Vígh Judit

    Honlap cím: http://www.iparkamaraszolnok.hu/ugyintezes/bekelteto-testulet

    E-mail cím: bekeltetotestulet@iparkamaraszolnok.hu


    Komárom-Esztergom Megyei Békéltető Testület

    Címe: 2800 Tatabánya, Fő tér 36.

    Telefonszáma: (34) 513-010

    Fax száma: (34) 316-259

    Elnök: Dr. Bures Gabriella

    Honlap cím: www.kemkik.hu/hu/bekeltet-otilde-testulet

    E-mail cím: bekeltetes@kemkik.hu


    Nógrád Megyei Békéltető Testület

    Címe: 3100 Salgótarján, Alkotmány u. 9/a

    Telefonszám: (32) 520-860

    Fax száma: (32) 520-862

    Elnök: Dr. Pongó Erik

    Honlap cím: www.nkik.hu

    E-mail cím: nkik@nkik.hu


    Pest Megyei Békéltető Testület

    Székhelye: 1119 Budapest, Etele út 59-61. II. emelet 240.

    Levelezési cím: 1364 Budapest, Pf.: 81

    Telefonszáma: (1)-269-0703

    Fax száma: (1)- 269-0703

    Elnök: Dr. Koncz Pál

    Honlap cím: www.pestmegyeibekelteto.hu; www.panaszrendezes.hu

    E-mail cím: pmbekelteto@pmkik.hu


    Somogy Megyei Békéltető Testület

    Címe: 7400 Kaposvár, Anna utca 6.

    Telefonszáma: (82) 501-000

    Fax száma: (82) 501-046        

    Elnök: Dr. Csapláros Imre

    Honlap cím: www.skik.hu/hu/bekelteto-testulet

    E-mail cím: skik@skik.hu


    Szabolcs-Szatmár-Bereg Megyei Békéltető Testület

    Címe: 4400 Nyíregyháza, Széchenyi u. 2.

    Telefonszáma: (42) 420-180

    Fax száma: (42) 420-180

    Elnök: Görömbeiné dr. Balmaz Katalin

    Honlap cím: www.bekeltetes-szabolcs.hu

    E-mail cím: bekelteto@szabkam.hu


    Tolna Megyei Békéltető Testület

    Címe: 7100 Szekszárd, Arany J. u. 23-25.

    Telefonszáma: (74) 411-661; (30) 664-2130

    Fax száma: (74) 411-456

    Elnök: Mónus Gréta

    Honlap cím: https://www.tmkik.hu/hu/bekelteto-testulet_2

    E-mail cím: bekeltett@tmkik.hu; kamara@tmkik.hu


    Vas Megyei Békéltető Testület

    Ügyfélfogadás: 9700 Szombathely, Rákóczi Ferenc u. 23.

    Telefonszáma: (94) 312-356; (94) 506-645; (30) 956-6708

    Fax száma: (94) 316-936

    Elnök: Dr. Kövesdi Zoltán

    Honlap cím: www.vasibekelteto.hu

    E-mail cím: pergel.bea@vmkik.hu


    Veszprém Megyei Békéltető Testület

    Címe: 8200 Veszprém, Radnóti tér 1.

    Telefonszáma: (88) 814-121; (88) 814-111

    Fax száma: (88) 412-150

    Elnök: Dr. Herjavecz Klára

    Honlap cím: www.bekeltetesveszprem.hu

    E-mail cím: info@bekeltetesveszprem.hu


    Zala Megyei Békéltető Testület

    Címe: 8900 Zalaegerszeg, Petőfi utca 24.

    Telefonszáma: (92) 550-513

    Fax száma: (92) 550-525

    Elnök: Dr. Molnár Sándor

    Holap cím: www.bekelteteszala.hu

    E-mail cím: zmbekelteto@zmkik.hu

    11.7. The conciliation body is competent for the out-of-court settlement of consumer disputes. It is the task of the conciliation body to attempt to reach a settlement between the parties for the purpose of resolving consumer disputes, failing which it will decide on the matter in order to ensure the simple, expeditious, effective and cost-effective enforcement of consumer rights. The conciliation body shall, at the request of the Consumer or the Service Provider, advise on the Consumer's rights and obligations.

    11.8. In the event of a cross-border consumer dispute arising out of an online sales or service contract, the arbitration body attached to the Budapest Chamber of Commerce and Industry shall have sole jurisdiction.

    11.9. In the event of a consumer complaint, the Consumer may use the EU online dispute resolution platform. Accessing the platform requires a simple registration with the European Commission by clicking here. Then, after logging in, the Consumer can lodge a complaint through the online website: http://ec.europa.eu/odr

    11.10. The Service Provider shall be obliged to cooperate in conciliation proceedings. In doing so, it is required to send its response letter to the conciliation body and to ensure the presence of the person entitled to reach a settlement at the hearing. Where the business or seat of the business is not established in the county in which the conciliation body operating the territorially competent body is located, the Business's obligation to cooperate shall include offering the possibility of a written settlement in accordance with the consumer's requirements.

    11.11. If the consumer does not seek recourse to a conciliation body or the procedure is unsuccessful, the consumer has the option of going to court.

    The lawsuit must be filed with a letter of formal notice containing

    the following information:

    • the court of law;

    • the names of the parties and representatives of the parties, their place of residence and legal status;

    • the right to enforce, by presenting the underlying facts and their evidence;

    • the data from which the jurisdiction and jurisdiction of the court can be established;

    • a definitive request for a court decision.

    The application must be accompanied by a document and a copy of it which is referred to as evidence.


    12.1.    Since https://sugarbird.com, https://sugarbirdfashion.com, https://us.sugarbirdfashion.com, http://usasugarbirdfashion.com, http://sugarbird-fashion.com, https://eusugarbirdfashion.com, https://sugarbird.hu is considered a copyrighted work of the site, it is forbidden to display the contents of https://sugarbird.com, https://sugarbirdfashion.com, https://us.sugarbirdfashion.com, http://usasugarbirdfashion.com, http://sugarbird-fashion.com, https://eusugarbirdfashion.com, https://sugarbird.hu downloading (copying), re-publishing, otherwise utilizing, electronically storing, processing and selling of the content or any part thereof without the written consent of the Service Provider.
    12.2.    No material may be transferred from  https://sugarbird.com, https://sugarbirdfashion.com, https://us.sugarbirdfashion.com, http://usasugarbirdfashion.com, http://sugarbird-fashion.com, https://eusugarbirdfashion.com, https://sugarbird.hu and its database, even with written consent, by referring to that site.

    12.3. The Service Provider reserves all rights to all elements of its service, its domain names, their associated secondary domain names and internet advertising spaces.

    12.4.    IIt is prohibited to: adapt or reverse engineer the content of  https://sugarbird.com, https://sugarbirdfashion.com, https://us.sugarbirdfashion.com, http://usasugarbirdfashion.com, http://sugarbird-fashion.com, https://eusugarbirdfashion.com, https://sugarbird.hu, or parts thereof; fraudulent creation of user IDs and passwords; use of any application to modify or index any or all of the  https://sugarbird.com, https://sugarbirdfashion.com, https://us.sugarbirdfashion.com, http://usasugarbirdfashion.com, http://sugarbird-fashion.com, https://eusugarbirdfashion.com, https://sugarbird.hu.

    12.5.    The name https://sugarbird.com, https://sugarbirdfashion.com, https://us.sugarbirdfashion.com, http://usasugarbirdfashion.com, http://sugarbird-fashion.com, https://eusugarbirdfashion.com, https://sugarbird.hu iis protected by copyright and may not be used except with the written permission of the Service Provider.

    12.6. The User acknowledges that in the event of unauthorised use the Service Provider shall be liable for damages. The amount of the penalty shall be HUF 60,000 gross per image and HUF 20,000 gross per word. In the event of a copyright infringement, the Service Provider's notarial certification is applied and this cost is also passed on to the infringing user.


    The privacy policy is available and can be downloaded from the following webpage:

    Budapest, 09 october 2019

    Trademark Notice:

    Trademarks and / or logos (including, in particular, but not limited to, SUGARBIRD, Love Collection, Covergirls) bearing the TM, CTM or R mark on the Website are the sole property of the Service Provider. The trademark(s) of the Service Provider's partners appearing on the Website are with the consent of the partner (s) on the Website. The use of a trademarked trademark may be authorized only by the trademark owner without the prior written permission of the proprietor.

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